Elite Precision Group Limited

                    

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Q1. How do I get a custom quote?

 

You can ask for a quote by sending your zipped Gerber 274X files and NC Drill file with a detailed description(material, copper thickness, board thickness, surface finish, order quantity etc) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include your contact information in the email. Our sales will get back to you promptly. You can also use online contact to chat with our sales. Or please call 86-755-33514496.

 

Q2. What kind of quality guarantee do you have?

 

 

  • The process is strictly controlled under ISO 9001:2008 and IPC-A600/IPC-A610 standards.
  • Extensive use of software in managing the production process
  • State-of-art testing equipments and tools. E.g. Flying Probe, X-ray Inspection, AOI (Automated Optical Inspector) and ICT (in-circuit testing).
  • Dedicated quality assurance team with failure case analysis process
  • Continuous staff training and education, every board is inspected by well-trained QA personnels

If your PCBs do not meet the specifications due to mistakes on our part, we will remake them immediately without any charge.

 

Q3. Can I cancel my order?

 

Generally you cannot cancel your order because we send the files to engineering department right after we get your orde to ensure on-time delivery. You could check with us before 5:30pm chinese time on the same day you placed the order. If the order has not gone to production, we can cancel it without any charge. If you cancel your order before we ship it, we can refund the shipping cost.

 

Q4.Do you have minimum order quantity?

 

No, any quantity are welcomed. But big orders can get more discounts. We sincerely hope to establish a long-term business ship with all our customers.

 

Q5. How do I avoid the most common errors?

 

In order to process your order smoothly and avoid your order being on-hold, you can take the following steps to avoid the most common errors:

  1. Ensure all your files are readable and all needed files are included. Refer to Q7 & Q8 for the needed files. Double-check your files for design errors.
  2. Ensure Gerber files are 274-X format, not 274-D format, and the aperture list is included in Gerber 274X files. NC drill file is in ASCII format.
  3. Ensure the board outline is on an outline layer or any other layer.
  4. If you have special request or your design does not meet standard specs, please include all construction information in the fabrication drawing or Readme file.

Our standard PCB prototypes are expected to have all plated holes. However, if you specify non-plated holes, please let us know.

 

Q6. What type of payment do you accept?

 

We accept all major credit cards (Visa, MasterCard and American Express), Paypal, west union, cash or wire transfer.  All prices are quoted in US dollars. Currency can be in RMB or HKD also. Please contact our sales team for currency conversion.

 

Q7. What files are needed for 2 layer boards?

 

Gerber files of artwork and NC drill file are needed for PCB fabrication. For 2-layer PCB, Gerber files usually include Top Copper, Top Solder Mask, Top Silkscreen, Bottom Copper, Bottom Solder Mask, Bottom Silkscreen if needed, and outline layers if not included in the other layers; NC Drill file in Excellon format with tool sizes is needed for drilling holes; The layers corresponding to file names should be obvious, otherwise they need to be specified in the email or Readme file.

 

Q8. What files are needed for boards with more than 4 layers?

 

PCB’s with 4 layers or more require all file types needed for 2-layer PCB, plus the inner copper layers. The layer stack-up sequence needs to be specified in the Readme file or email.

 

Q9. Can you make HDI and Blind/Buried via boards? What is your manufacturing capability?

 

Yes, we can make HDI boards with min. trace width/space of 3mils and min. hole size of 6mils. We can also make Blind/Buried via boards. Please ask for a custom quote for the special order.

 

Q10. Can you make impedance-controlled boards?

 

Yes, we can make impedance-controlled boards. Please ask for a custom quote.

 

Q11. Can you accommodate non-plated hole designs?

 

Our standard PCB prototypes are expected to have all holes plated. However, if you choose non-plated holes in your order, please have the non-plated holes defined clearly in your zipped Gerber file or readme file.

 

Q12. Do you have solder mask colors other than green?

 

Yes, we have green, red, blue, black, yellow, and white solder masks.

 

Q13. Do you have silkscreen colors other than white?

 

Yes, we have red, blue, black, green and white silkscreen colors.

 

Q14. Can you make boards with thickness other than 62 mils?

 

In our standard Prototype, the board thickness is 62 mils. We can also make boards with thickness of 24 mils, 31 mils, and 47 mils with an extra charge of $30 per order, and boards with thickness of 78 mils or above with min. extra charge of $40 for 2-layer prototype, depending on the total area size.

 

Q15. Can you make boards with copper weight other than 1 oz?

 

In our standard Prototype, finished copper weight is 1oz inner/1oz outer. We can also make boards with copper weight of ½oz, 2oz, and 3oz.

 

Q16. Can you do both side silk screens?

 

If you need both side silkscreens, we can make it for you free. You need to choose two sides silkscreen when you place the order.

 

Q17. Can you make tab routing?

 

Yes, we can make tab routing.

 

Q18. Do you accept Multiple Images or Step & Repeat? How much is the extra charge?

 

Yes, but there will be an extra charge, depending on the number of layers and images, e. g. $20 more for each additional image for 2-layer board.

 

Q19. Why is there an extra charge for Multiple Imagesmore than 1 pcb in a panel?

 

Please understand that all the prototype boards involve file review, setup, film making, and more than 20 steps of process. It takes extra work to process an order with multiple images. We don't encourage designs with multiple images, but if you want to save some money, we can make it for you with a little compensation.

 

Q20. Can you do V-cut and what is its restriction?

 

Yes, the Max. panel size for FR4 is 600*600mm, for aluminum pcb is 600*1200mm, Min.Panel size is 16" x 10", Min. Groove to Groove width is 0.4"; V-cut angle is 45 degrees; Groove width is 20mils, V-cut should be from edge to edge (No jump scoring). If you don't know how to make the best way for V-cut, you could send the single Gerber file to us and we will make it for you.

 

Q21. What is your confidential policy?

 

Elite group will hold every customer's design files and other confidential information in strict confidence. We will not disclose such files and confidential information to any third parties, and will not use such files and confidential information for any purpose except for the customer's PCB fabrication.

 

Q22. What is your standard turn time? Do you offer faster turn time?

 

Item

Normal delivery time (prototype)

Quick turn (prototype)

Mass production

1-2 layer

     3-4 days

   24 hours

    6-8 days

4 layer

    5-6 days

   48 hours

   8-10 days

6 layer

    7-9 days

   48 hours

    12-15 days

8 layer

    9-10 days

   72 hours

    15-18days

10 layer

    9-10 days

   72 hours

    Need negotiate

More than 10 layer

    > 10 days

   Need negotiate

    Need negotiate


Quick turn boards will need extra charge. Please make sure your Gerber files are correct. We make your boards based on your design files. In case we find obvious and significant errors, we will contact you and the turn time will be counted from the day when problems are solved.

 

Q23. What is your cut-off time and how do you calculate turnaround time?

 

We calculate the turnaround time from the cut-off time, which is 5:30 PM Chinese time on each business day. For example, if you have a 5 day turn time order that comes in on Tuesday before 5:30 PM, then your order will be shipped on or before the next Tuesday if there is no holiday during the turn time.

 

Q24. What are your business hours?

 

9:00AM to 6:00PM chinese time, Monday to Friday. But we have sales to support you 7*24 hours.

 

Q25. What shipping carriers do you use??How much is shipping cost?

 

Normally we use DHL for prototype PCB delivery, and UPS for production order delivery. Shipping cost is depend on the weight of the PCB, you can also use freight collect.

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